Get in Touch with Our Team
The Foundry Online is built on a foundation of transparency, trust, and open dialogue with the players who rely on our reviews and guides. We firmly believe that communication is a two-way street, and we genuinely value the feedback, questions, and suggestions that our readers share with us. Every piece of correspondence helps us improve the quality and relevance of the content we produce, and we treat each message with the respect and attention it deserves.
Our team is composed of experienced iGaming professionals who are passionate about what they do. When you contact us, you are not sending your message into a faceless inbox — you are reaching real people who understand the online casino landscape inside and out. Whether you have spotted an inaccuracy in one of our reviews, want to recommend a casino for us to evaluate, or simply wish to share your thoughts on our content, we welcome your input wholeheartedly.
We have set up dedicated email addresses for different types of enquiries to ensure that your message reaches the most appropriate member of our team as quickly as possible. This system allows us to route editorial questions directly to our reviewers, partnership proposals to our business development team, and general queries to our customer-facing staff. Below you will find full details of each contact channel, along with guidance on what each inbox covers and what you can expect in terms of response times.
We understand that your time is valuable, and we strive to make the process of getting in touch as straightforward and efficient as possible. Please read through the sections below to identify the best way to reach us for your specific enquiry, and rest assured that every message will receive a thoughtful, personalised response from a member of our team.
Our Contact Channels
To help us direct your enquiry to the right team member, we maintain three dedicated email addresses. Please use the channel that most closely matches the nature of your message, and include as much relevant detail as possible so that we can provide you with the most helpful response.
General Enquiries
This is our primary contact address and the best starting point if you are unsure which channel to use. Our general enquiries inbox is monitored daily by our customer-facing team, and we aim to respond to all messages within 24 to 48 hours during standard business days. This address is suitable for a broad range of enquiries, including questions about how our site operates, feedback on your experience using The Foundry Online, queries about our affiliate disclosure policy, requests for information about the casinos we cover, and any other questions that do not fall neatly into the editorial or partnership categories below.
If your message relates to a specific review or guide, please include the URL of the page in question so that we can locate it quickly and provide you with the most accurate response. Similarly, if you are contacting us about a particular casino, please mention the casino name and the specific issue you have encountered. The more context you provide, the faster we can help.
Editorial Team
Our editorial inbox is the direct line to our review and content team. Use this address if you have identified a factual error in one of our casino reviews, wish to suggest a new casino for us to evaluate, have a question about our review methodology, or would like to propose a topic for one of our guides. Our editorial team takes accuracy extremely seriously, and we genuinely appreciate readers who take the time to flag potential inaccuracies or outdated information. Every correction request is investigated thoroughly, and if we confirm an error, we will update the content promptly and credit the reader who brought it to our attention where appropriate.
This inbox is also the right channel for casino operators who wish to submit their platform for review consideration. Please note that submitting a review request does not guarantee coverage, and our editorial team evaluates every submission independently based on our published review methodology. We do not accept payment for reviews, and our scores are never influenced by commercial arrangements.
Partnership Enquiries
For business development, advertising, sponsorship, and affiliate programme enquiries, please use our dedicated partnerships inbox. This channel is managed by our commercial team and is the appropriate contact point for casino operators, software providers, payment processors, and other industry businesses that are interested in working with The Foundry Online in a commercial capacity. We are open to a range of partnership models, including affiliate arrangements, sponsored content (clearly labelled as such), banner advertising, and strategic collaborations.
When reaching out about a potential partnership, please include details about your company, the nature of the partnership you are proposing, and any relevant terms or conditions. Our commercial team will review your proposal and respond within three to five business days. Please note that all commercial partnerships are subject to our editorial standards — we will only work with operators and businesses that meet our quality and safety criteria, and no commercial arrangement will influence the content or scores in our reviews.
Send Us a Message
If you prefer, you can use the form below to send us a message directly from this page. Simply fill in your details, select the subject that best describes your enquiry, and type your message. Our team will review your submission and respond via email as soon as possible.
Our Response Times
We understand that when you take the time to contact us, you want to receive a timely and helpful response. Our team works diligently to process all incoming messages as quickly as possible, and we have established clear internal benchmarks to ensure that no enquiry goes unanswered for longer than necessary. Below is a summary of our typical response times for each type of enquiry.
General Enquiries
24 – 48 Hours
Standard enquiries sent to our general inbox are typically answered within one to two business days. During particularly busy periods, such as following a major site update or during the holiday season, response times may extend slightly, but we always aim to reply within 48 hours. If your enquiry is time-sensitive, please indicate this in your subject line so that our team can prioritise your message accordingly.
Editorial Enquiries
24 – 48 Hours
Questions about our reviews, correction requests, and casino submission enquiries are handled by our editorial team, who aim to respond within 24 to 48 hours. If your message requires us to investigate a factual claim or verify information with a casino operator, the full resolution may take a little longer, but we will send an initial acknowledgement promptly to let you know that your message has been received and is being actioned.
Partnership Enquiries
3 – 5 Business Days
Business development and partnership proposals are reviewed by our commercial team, who typically respond within three to five business days. Proposals that require internal discussion or consultation with our editorial team may take slightly longer. We evaluate every partnership opportunity carefully to ensure that it aligns with our editorial standards and values before moving forward.
Urgent Enquiries
Same Day
For urgent matters — particularly those relating to responsible gambling concerns, player safety issues, or reports of fraudulent activity by a casino we have reviewed — we make every effort to respond on the same business day. Please mark your subject line as “URGENT” to help us identify and prioritise your message. For immediate responsible gambling support, we strongly recommend contacting one of the specialist organisations listed further down this page.
Please note that all response times refer to standard UK business days (Monday to Friday, excluding bank holidays). Messages received over weekends or on public holidays will be processed on the next available business day. We do our best to exceed these benchmarks wherever possible, and our team regularly monitors all inboxes throughout the working day to ensure prompt replies.
What We Can Help With
Our team is equipped to assist with a wide range of enquiries relating to our content, our operations, and the broader online casino industry. Below is a detailed overview of the most common topics we can help with. If your enquiry does not fall into any of these categories, do not hesitate to contact us anyway — we are always happy to try to point you in the right direction.
Review Corrections & Updates
The online casino landscape changes rapidly, and despite our best efforts to keep every review current and accurate, there may be occasions when a bonus amount changes, a payment method is added or removed, or a licensing status is updated. If you have noticed any outdated or incorrect information in one of our casino reviews, please let us know immediately. Our editorial team investigates every correction request thoroughly, cross-referencing the reported issue directly with the casino operator in question. Verified corrections are implemented within 24 hours of confirmation, and we are grateful to every reader who helps us maintain the accuracy that our audience depends upon. When contacting us about a correction, please include the specific page URL, the section containing the error, and the correct information if you have it available.
Partnership & Collaboration Proposals
We are open to exploring partnerships with casino operators, software providers, payment solutions companies, and other businesses operating within the iGaming industry. Whether you are interested in establishing an affiliate relationship, proposing a sponsored content arrangement, discussing banner advertising opportunities, or suggesting a strategic collaboration, our commercial team will be pleased to review your proposal. We evaluate every potential partnership against our editorial standards and responsible gambling commitments, and we only proceed with arrangements that we believe will add genuine value for our readers. Please note that no commercial partnership will influence the scores, rankings, or editorial content in our reviews — our editorial independence is non-negotiable.
Advertising Enquiries
The Foundry Online offers a limited number of advertising opportunities for carefully vetted iGaming businesses. We believe in maintaining a clean, reader-friendly browsing experience, which means we are selective about the advertising we accept and the formats we support. All advertising on our site is clearly labelled and distinguished from editorial content, in keeping with our commitment to transparency. If you are interested in advertising with us, please send your proposal to our partnerships email address, including details about your company, your target audience, your preferred ad format, and your campaign budget. Our team will assess whether the opportunity is a good fit for our platform and respond with our terms and availability.
Content Suggestions & Ideas
Some of our most popular and useful guides have originated from reader suggestions. If there is a topic you would like us to cover, a casino you think we should review, a comparison you would find helpful, or a question that you believe our guides should address, we would love to hear from you. Our editorial team reviews every content suggestion and considers it for inclusion in our publishing schedule. Whilst we cannot guarantee that every suggestion will result in a published piece, we do take reader input seriously and use it to shape our content strategy. Some recent reader-suggested topics that we have covered include our guides on UK banking restrictions for gambling transactions, low wagering casino bonuses, and the differences between various offshore licensing jurisdictions.
Responsible Gambling Concerns
If you have concerns about problem gambling — whether for yourself, a family member, or a friend — our team is here to listen and to direct you to the appropriate professional support services. Whilst we are not qualified counsellors and cannot provide therapeutic advice, we can help you identify the right organisation to contact, explain the self-exclusion options available to you, and provide information about responsible gambling tools offered by the casinos we review. We treat every responsible gambling enquiry with the utmost sensitivity and confidentiality, and we prioritise these messages above all others. For immediate support, however, we strongly recommend contacting one of the dedicated organisations listed in the section below, as they are staffed by trained professionals who can offer real-time assistance.
For Responsible Gambling Support
Whilst our team is always willing to discuss responsible gambling matters and signpost appropriate resources, we recognise that professional, specialist support is often what is needed most. If you or someone you know is struggling with problem gambling, please do not hesitate to reach out to one of the following organisations. They offer free, confidential, and expert assistance to anyone affected by gambling-related harm, and they are far better equipped than we are to provide the immediate, hands-on support that can make a real difference.
These organisations operate independently and have no commercial relationship with The Foundry Online. We include them here because we believe that signposting responsible gambling support is one of the most important things we can do as a review site operating in this sector. Problem gambling is a serious issue that affects individuals, families, and communities, and we are committed to doing everything within our power to promote safer gambling and to support those who need help.
GamCare
GamCare is the leading provider of free information, advice, and support for anyone affected by problem gambling in the United Kingdom. Their National Gambling Helpline is available seven days a week, and they also offer live chat support, one-to-one counselling, and an extensive library of self-help resources. If you are worried about your gambling behaviour, GamCare should be your first port of call.
Helpline: 0808 8020 133
BeGambleAware
BeGambleAware provides free, confidential help and resources for anyone who is concerned about their gambling. Their services include a comprehensive website with self-assessment tools, treatment directories, and practical advice on how to manage gambling-related problems. BeGambleAware also funds research into gambling behaviour and works with operators and regulators to promote safer gambling practices across the industry.
Helpline: 0808 8020 133
Gambling Therapy
Gambling Therapy is a global service that provides free, practical advice and emotional support to anyone affected by problem gambling. They offer multi-lingual support through live chat, email, forums, and a dedicated mobile application. Their services are available to gamblers, their families, and their friends, and they operate around the clock, so help is always accessible regardless of your time zone or location.
GamStop
GamStop is the free national self-exclusion scheme that allows UK residents to restrict their access to all UKGC-licensed online gambling websites and applications. If you feel that you need to take a break from gambling at regulated UK sites, GamStop allows you to self-exclude for a period of six months, one year, or five years. Please note that GamStop only covers UKGC-licensed operators and does not apply to offshore casinos.
Important reminder: If you or someone you know is experiencing gambling-related harm, please reach out to one of the organisations above without delay. Gambling should always be an enjoyable form of entertainment — if it has become a source of stress, anxiety, or financial difficulty, professional support is available and it is completely free and confidential. You are not alone, and help is just a phone call or click away.
Learn More About Us
If you would like to learn more about who we are, our editorial standards, and the team behind our reviews, we invite you to explore the following pages. Understanding the people and processes that underpin our content is an important part of evaluating the trustworthiness of any review site, and we are proud to offer full transparency about our operations.
About The Foundry Online
Visit our About page to learn about our mission, our values, our review methodology, and our commitment to responsible gambling. You will find detailed profiles of each team member, including their professional backgrounds, areas of expertise, and industry credentials. Our About page also includes full details of our affiliate disclosure policy, so you can understand exactly how we generate revenue and how we maintain editorial independence.
Visit About PageMeet Our Authors
Our Authors page provides detailed profiles of the iGaming professionals who write and review the content you see on The Foundry Online. Every review, guide, and article is written by a named author with genuine industry experience, and we believe that this level of accountability is essential to building trust with our readers. Visit the Authors page to find out who wrote the content you are reading and what qualifies them to do so.
Meet Our AuthorsBefore You Get in Touch
To help us respond to your enquiry as efficiently as possible, here are a few tips that will ensure your message reaches the right person and contains all the information we need to assist you.
- Use the right email address. Sending your message to the correct inbox ensures that it is seen by the team member best qualified to help you. Use [email protected] for general questions, [email protected] for review-related matters, and [email protected] for business proposals.
- Include the page URL. If your enquiry relates to a specific review, guide, or article, please include the full URL of the page in question. This helps our team locate the content immediately and avoids any potential confusion about which page you are referring to.
- Be as specific as possible. The more detail you provide, the faster and more accurately we can respond. If you are reporting a factual error, tell us what the current text says and what you believe the correct information should be. If you are suggesting a casino for review, include the casino name, website URL, and any specific aspects you would like us to examine.
- Check your spam folder. Our replies are sent from our official domain email addresses. If you do not receive a response within the expected timeframe, please check your spam or junk folder before sending a follow-up message. If you have a strict email filter, consider adding our domain to your safe sender list to ensure that our replies reach your inbox.